Lead, Hospitality Services
Company Description
Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.
Nominated for multiple Emmy® Awards for its work on the series Stranger Things season 4, Avatar: The Last Airbender and The Lord of The Rings: The Rings of Power, the independent, Oscar®-winning company boasts close to 800 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and Paris.
Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. and Sony, and has collaborated on ads for YouTube, NBC and Apple. Current projects include Dune: Prophecy, Silo Season 2 and Sonic 3. Recently released projects include The Rings of Power Season 2, Venom: The Last Dance, Taika Waitit's Time Bandits, and House of the Dragon Season 2.
Work arrangement
Full-time position, on-site 5 days/week at our Montreal studio. Primarily daytime hours, with flexibility required to support client visits, events and production needs (evenings and/or weekends as needed).
Job Description
The Lead, Hospitality Services reports to the Director, Culture and Studio Experience and contributes to the implementation and evolution of Rodeo FX’s hospitality vision by ensuring a welcoming, professional, and seamless studio experience for clients, guests, freelancers, artists, and employees.
At the intersection of service, coordination, and studio operations, the person in this role ensures the smooth day-to-day operation of hospitality services and food management at the Montreal studio. They provide outstanding customer service and oversee the preparation of spaces, inventory tracking, orders, supplier coordination, as well as support for meetings, client visits, and internal events
Key Responsibilities:
Mastery of Craft
- Coordinate requests related to hospitality services for clients, guests, freelancers, artists, and internal teams.
- Prepare or coordinate food platters, beverages, snacks, and other items required for studio activities.
- Provide service, including coffee, meals, and bar service, as well as “white glove” service for high-profile guests when required.
- Follow up with restaurants, caterers, delivery services, and other suppliers, including picking up orders when required.
- Manage inventories of food, beverages, supplies, and materials related to hospitality services.
- Plan required orders, ensure stock rotation, and limit waste.
- Track expenses, receipts, and orders according to internal processes and tools.
Service Quality
- Provide a professional, warm, and welcoming experience that is consistent with Rodeo FX’s high standards.
- Ensure the preparation, organization, and presentation of hospitality-related spaces, while maintaining cleanliness, hygiene, and service with strong attention to detail.
- Support discreet, efficient, and professional execution during studio activities.
Operational Coordination
- Collaborate with the Culture, Production, Reception, Facilities, and Housekeeping teams to ensure smooth execution of requests.
- Quickly flag issues related to spaces, equipment, inventories, or operational priorities.
- Maintain an operational presence in the studio’s various spaces as needed.
- Coordinate, with the Facilities team, any required maintenance or replacement of equipment related to hospitality services.
- Maintain simple tracking tools, such as inventory lists, checklists, procedures, or reference documents.
Events and Studio Experience
- Participate in the preparation, setup, and smooth execution of internal events, client events, and Culture initiatives by providing operational support, coordinating food-related needs, and delivering the required service according to the context and expected level of service.
- Make recommendations to improve the participant experience and operational efficiency.
Learn, Share, and Evolve
Identify opportunities for improvement, document best practices, and share recommendations that support service quality and continuity.
Qualifications
- Relevant experience in hospitality, customer service, event coordination, office operations, or a similar environment.
- Excellent service mindset: professionalism, discretion, attention to detail, and ability to deliver under pressure.
- Strong organization and autonomy: priority management, execution rigor, consistency, and initiative.
- Experience with procurement, inventory, and vendor coordination (caterers, deliveries, services).
- Valid driver’s license (Class 5) and comfort traveling as required for the role.
- Ability to perform basic budget tracking and follow cost guidelines.
- Functional French/English bilingualism (welcoming clients and guests).
- Ability to handle materials and move equipment as needed, following safe handling practices and using available equipment / assistance as required.
- Assets: food hygiene/sanitation certification (MAPAQ), barista or bar service experience, experience in a studio/production environment, experience with inventory systems.
The person in this role will be required to collaborate daily with our teams located outside of Québec, notably in Los Angeles and Toronto, where the primary working language is English. They will also communicate regularly with international external stakeholders who are not French-speaking. Strong English proficiency is therefore essential to ensure smooth and effective communication in an international work environment, and to represent Rodeo FX’s creative and technical capabilities on a global scale.
Additional Information
- Full-time, Permanent Contract;
- 5 paid sick/personal days;
- 2 additional statutory holidays in the winter holidays;
- Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP);
- RRSP with employer contribution;
- Discounts on public transports, several spas, sports classes, art center, cafes, furniture and several other local businesses.
Diversity : At Rodeo FX, diversity is a core value. We’re committed to creating an inclusive, equitable workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better work.
Rodeo FX may use AI-based tools to support certain steps of the recruitment process, such as interview transcription or preliminary application analysis. These tools may be operated by third-party providers, and data may be processed outside Quebec. These tools never replace human decision-making: all final hiring decisions are made by our recruitment team and hiring managers. To learn more about how we protect your personal information and your rights, please consult our Privacy Policy.