IT Support Administrator
The Plarium IT department is the beating heart of the company and the engine that helps the company to grow and evolve.
The IT department is responsible for leading an organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies, the internal corporate infrastructure, and production systems.
Responsibilities
Examination, implementation, and professional control of new technologies and projects in the Helpdesk area
Creation and control of internal IT helpdesk procedures under the responsibility of the team
Team’s escalation point for complex technological problems and requests
Helpdesk ticketing queue management
IT equipment inventory controller
Installing new and repurposing workstations, laptops and gaming/graphical workstations
Working with multiple OS types (macOS, Windows, Android, iOS)
First level support for Helpdesk: frontal, telephone, and remote support, supporting laptops, desktops, HW, operating systems, network printers, telephony, conferencing equipment
Handling and managing the company's ticketing system
What we expect
- 3 years of experience in Helpdesk support
- Experience and knowledge of Windows Workstation operating systems and MS Office
- Mac OSX experience
- Experience in hardware support (computer parts, peripherals etc.)
- Experience in remote support
- Basic networking knowledge
- Experience with Google workspace applications (Mail, Drive, Calendar, Meet)
Desired
- Experienced in leading Helpdesk projects and areas of responsibility
- Management tool experience for mobile devices: Jamf, Intune\SCCM
- Experience with Azure AD/Intune
- Experience with mobile devices (Apple and Android)