LiveOps Manager - Supremacy: WW3
At Twin Harbour Interactive we strive to develop high-quality strategy games and make them accessible for all players around the world. In our eyes game development is a promise for fun and entertainment, that’s what we live and aim for!
We are looking forward to welcome to our team an experienced and data-driven Live Operations Manager to join our team working on a successful Free-to-Play (F2P) mobile strategy game: Supremacy: WW3
The LiveOps Manager is a critical role responsible for planning, executing, and analyzing all in-game events, promotions, and content updates designed to drive engagement, retention, and monetization for our global player base.
You will form part of the Game Design team, owning and coordinating the live game experience, ensuring a continuous stream of exciting, profitable, and high-quality content.
YOUR MISSION
Strategy and Planning
Develop and own the rolling LiveOps calendar, including daily, weekly, and monthly events, sales, and content releases, aligning with long-term business goals and product strategy.
Develop and Execute LiveOps Strategy: design, plan, and execute a comprehensive LiveOps roadmap (quarterly, monthly, weekly) that aligns with the game's long-term vision and business objectives.
Collaborate closely with Development, Art, Game Design, Analytics, Marketing, and Community teams to ensure a cohesive and impactful live service roadmap.
Forecast the performance of live events and promotions, setting clear, measurable goals for key performance indicators (KPIs) such as Daily Active Users (DAU), retention rates, conversion, and Average Revenue Per Daily Active User (ARPDAU).
Create and maintain clear and optimized documentation about all LiveOps initiatives, procedures, and strategies.
Execution and Management
Oversee the end-to-end execution of all LiveOps initiatives, including content preparation, configuration, QA, and deployment, using internal tools and external platforms.
Proactively Monitor the live service and event performance in real-time, rapidly identifying and reacting to issues, anomalies, or opportunities to optimize outcomes.
Coordinate asset delivery and messaging with creative and marketing teams to ensure timely and compelling communication of LiveOps to players.
Own and coordinate push notifications in order to keep players informed of new events and initiatives.
Own dedicated LiveOps features which contribute towards player retention and engagement, and payer conversion.
Work directly within the Game Design team to deliver unique LiveOps events and contribute towards the continued success of the game.
Analysis and Optimization
Conduct deep analysis on the performance of all executed events and sales, as well as ongoing features, generating actionable insights and post-mortem reports.
Utilize A/B testing methodologies to optimize event mechanics, monetization and content presentation.
Proactively identify opportunities for new features, content, or improvements based on data analysis, player feedback, and competitive intelligence.
Work with the Analytics team to identify data requirements and assist the product team in optimizing their efforts and operations.
Cross-Functional Collaboration
Act as a point of contact for all LiveOps execution questions and dependencies in the product team.
Maintain strong communication with the Customer Support team to address high-priority player issues related to live events quickly and effectively.
Maintain strong communication with the Community Management team to keep players up to date on all events and initiatives taking place in the game.
YOUR PROFILE
Essential Experience
3+ years of experience in Live Operations, Product Management, or Growth Marketing within the Free-to-Play mobile gaming industry.
Proven track record managing complex, high-velocity LiveOps calendars for an F2P title, preferably a strategy or mid-core game.
Proficiency in game data analysis tools (e.g., Tableau, SQL, Amplitude, etc.) and a strong ability to translate raw data into strategic recommendations.
Deep understanding of F2P monetization models, virtual economies, and player segmentation principles.
Key Skills and Attributes
Exceptional organizational skills, with the ability to manage multiple concurrent projects and deadlines in a fast-paced environment.
Strong verbal and written communication skills, capable of presenting complex data and strategies clearly to technical and non-technical stakeholders.
A strong passion for games and a deep intuition for what makes a strategy game engaging and profitable.
Comfortable with ambiguity and able to make high-impact decisions under pressure.
Bonus Points
Experience working on a globally launched game with multiple languages/regions.
Direct experience with CRM or in-game messaging platforms.
Prior experience as a game designer or product manager focused specifically on features like events, battle passes, or monetization systems.
Why You'll Love Working With Us
A Global Team, A Shared Purpose
Our strength lies in our diversity. With over 30 nationalities represented across our two locations, we’re united by a shared passion for strategy games and a bold vision for the future. We celebrate what makes each of us unique – our perspectives, our stories, and the paths that led us here.
Work Your Way
Whether you're crafting code from a harbor-view desk in Hamburg or fine-tuning design details under the Maltese sun, we support flexible hybrid work models that empower you to do your best work – wherever you are.
Grow With Us
At Twin Harbour, your journey matters. Our Career Path Framework and mentorship culture provide the clarity and feedback you need to take the next step – whether you’re deepening your expertise or branching into new disciplines. We invest in your growth with language courses, e-learning platforms, and support for conferences and training.
We’re Human First
We believe that great teams are built on trust, respect, and good humor. From game nights to casual drinks, quiz nights, and karaoke, we don’t just work together – we connect, play, and support each other like a true crew.
Join Twin Harbour Interactive
Where Strategy Meets Vision.
Twin Harbour Interactive is a global strategy game powerhouse, shaping the future of long-term multiplayer gaming. With offices in Hamburg and Malta, we design strategy games that bring people together – across borders and generations.
Whether you’re an expert tactician or an imaginative world-builder, there’s a place here for you to grow, thrive, and leave your mark.