Korean and Japanese Player Support Tier1 (Part-Time Option Available)

About the role:

\- Support customer service operations in Korean and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

\- Perform language translation and proofreading where necessary.

\- Respond and support players with issues via chat and email, including but not limited to password resets and more.

\- Business hours 10:00 - 19:00

\- Support 365 days a year including weekends and holidays (shifts)

\*Change the above points based on project requirements

Requirements

Requirements:

\- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.

\- Effective in Native written communication skills in Korean and Japanese.

\- Japanese (N1)

\- Able to deliver excellent customer service via email and chat.

\- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)

\- Able to solve and analyze information accurately with appropriate speed and within guidelines.

\- Team player mentality.

\- This position is only for applicants residing in Japan with a valid working visa

Working Conditions:

\- Office location: Yotsuya, Shinjuku

\- Working hours: 10:00 - 19:00

Benefits

Benefits

\- Collaborating with people creating innovative interactive entertainment.

\- Dynamic and entrepreneurial culture.

\- Video games focused environment.

\- Contract Employee\*Permanent employee promotion is available.

\- Trial period: 3 months / No change in conditions.

\- Up to 50,000-yen reimbursement or train pass.