Desktop Support Technician

Company Description

Sledgehammer Games, the Developers of: Call of Duty, Advanced Warfare, was founded with a singular goal:  Achieve Excellence, while making and having fun! We have a state of the art facility, an industry leading development team, and a studio culture built to promote and support world class game developers. If you are passionate and driven to do your best work, and have a desire to work on the most successful FPS franchise in the history of video games, please apply online. http://www.sledgehammergames.com/careers

Job Description

• Providing and managing day-to-day helpdesk requests and issues
• Responsible for installation, implementation, and upgrades of internal systems
• Responsible for maintaining and updating the inventory of all office computers, hardware, software and supplies.
• Support IT Management with the maintenance and upgrades of all Sledgehammer Games IT infrastructure
• Responsible for software licensing and support
• Support IT Management with the design and implementation of IT policies
• Responsible for the setup of new users systems, AD accounts, Lync phone, etc.
• Management of MS Office, Autodesk, Jira, Lync etc…
• Manage OS deployments using automated scripts and templates in virtual and bare metal environments, (WDS and IBM BigFix).
• Working with IT Team to document Sledgehammer IT services
• Support for developer tools – Visual Studio, Autodesk, Perforce etc…
• Support on key IT infrastructure projects
• Support and management of Sony PlayStation 4 and Microsoft Xbox One development kits

Qualifications

• 2-5 years' experience in a similar IT Support/Admin role
• Friendly customer focused personality
• Must have experience with supporting users on-site and in person
• Must have knowledge of PC repair
• Clear and concise verbal and written communication skills
• Excellent analytical and problem solving skills
• Ability to work in a fast paced and changing environment
• 2-5 years' experience working with Microsoft tools (AD, Office, Lync)
• Familiarity with VMware ESX and vCenter
• Experience with Jira / Confluence or similar ticketing and wiki services
• Understanding of security concepts and best practices 
• Practical knowledge of networking concepts
• 3-5 years’ maintaining and upgrading Windows desktops
• Proven documentation skills
• Willingness to learn new technologies to support company growth

Additional Information

Please apply directly to our website - https://activision.referrals.selectminds.com/jobs/desktop-support-technician-temporary-sledgehammer-games-170