Desktop Support Technician
Company Description
Sledgehammer Games, the Developers of: Call of Duty, Advanced Warfare, was founded with a singular goal: Achieve Excellence, while making and having fun! We have a state of the art facility, an industry leading development team, and a studio culture built to promote and support world class game developers. If you are passionate and driven to do your best work, and have a desire to work on the most successful FPS franchise in the history of video games, please apply online. http://www.sledgehammergames.com/careers
Job Description
- Providing and managing day-to-day helpdesk requests and issues
- Responsible for installation, implementation, and upgrades of internal systems
- Responsible for maintaining and updating the inventory of all office computers, hardware, software and supplies.
- Support IT Management with the maintenance and upgrades of all Sledgehammer Games IT infrastructure
- Responsible for software licensing and support
- Support IT Management with the design and implementation of IT policies
- Responsible for the setup of new users systems, AD accounts, Lync phone, etc.
- Management of MS Office, Autodesk, Jira, Lync etc…
- Manage OS deployments using automated scripts and templates in virtual and bare metal environments, (WDS and IBM BigFix).
- Working with IT Team to document Sledgehammer IT services
- Support for developer tools – Visual Studio, Autodesk, Perforce etc…
- Support on key IT infrastructure projects
- Support and management of Sony PlayStation 4 and Microsoft Xbox One development kits
Qualifications
- 2-5 years' experience in a similar IT Support/Admin role
- Friendly customer focused personality
- Must have experience with supporting users on-site and in person
- Must have knowledge of PC repair
- Clear and concise verbal and written communication skills
- Excellent analytical and problem solving skills
- Ability to work in a fast paced and changing environment
- 2-5 years' experience working with Microsoft tools (AD, Office, Lync)
- Familiarity with VMware ESX and vCenter
- Experience with Jira / Confluence or similar ticketing and wiki services
- Understanding of security concepts and best practices
- Practical knowledge of networking concepts
- 3-5 years’ maintaining and upgrading Windows desktops
- Proven documentation skills
- Willingness to learn new technologies to support company growth
Additional Information
Please apply directly to our website - https://activision.referrals.selectminds.com/jobs/desktop-support-technician-temporary-sledgehammer-games-170