Costumer Services SISE Engineer

Company Description

Met ambitie voor techniek, ben je bij ons aan het juiste adres. Als marktleider in het detacheren van technische expertise, werven wij voor toonaangevende bedrijven als o.a. Phillips en DAF. Ambieer jij een carrière als technisch professional? Bij ons kun je rekenen op een afwisselende loopbaan met spraakmakende projecten binnen jouw vakgebied. Of dat nu hoogspanning, windenergie of een ander thema is. Wij helpen jou met het realiseren van je ambities.

Job Description

For the (sub) systems and components for which you are assigned to work for by being part of cross functional NPI teams:

• Define, create and release Service information (e.g. electronic documentation, remote
  Service information, FAQ and tips and training course content for the Field Service Engineers).

• Define and document the required spare parts.

• Prepare and execute tests for validation of Service functionality, serviceability and
  reliability.

• Prepare and execute the knowledge transfer towards the Philips Healthcare training
  center and the IGT-Systems Customer Services Helpdesk, based on training course
  content.

• Support the Helpdesk in solving field issues related to Service deliverables.

• Investigate (sub) systems/components and advise on how to further optimize serviceability
  and reliability.

• Validate all Engineering Change Requests (ECR) with focus on Service impact and approve
  ECR’s when Service aspects are secured.

• Continuously improve the information and Service workflow, based on field Service feedback.

• Participate and implement, via LEAN methodology, in continuous improvement initiatives on
  serviceability, reliability processes and Way-of-Working.

Qualifications

• HBO-education in technical competence, e.g.: Mechanics, Electronics, Bio Medics

• At least 3-5 year working experience

• Good communication skills in both English and Dutch (verbal and written)
  
  
  Has experience in or strong affinity with:
  

• Customer Service or Service Organizations (internal and/or external)

• Cross-functional collaboration (with various disciplines)

• Project Management skills or Project participation

• Working with or in a R&D environment

• Working in a state-of-art, high-tech environment

• Technical Documentation and tools

• (End) Customer needs and/or contacts (internal/external)

• Medical Device Industry and its regulation(s)

• Lean Methodologies and Continuous Improvement

And also:

• Is a team player

• Has a flexible attitude

• Knows how to deal with stress

• Is able to convince peers and stakeholders (based on data driven facts and figures)

• Has a strong drive to achieve challenging, but realistic targets

• Is used to deliver on commitment

Additional Information

Interesse?
Stuur een ge-update versie van je CV via mail en wij nemen zo snel mogelijk contact op met je of bel 06-43003559. Voor meer interessante vacatures bekijk onze website www.Status-Pro.nl