Sr Director - Order Management, DTC & Logistics Technology

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity: 

Mattel is seeking an accomplished and execution-driven Sr. Director, Order Management, DTC & Logistics technology to own and elevate the supply chain technology backbone connecting how Mattel takes, fulfills, and delivers orders to consumers and partners worldwide. This is a senior leadership role with end-to-end accountability for Order Management, Logistics, and Direct-to-Consumer (DTC) Supply Chain technology — spanning order orchestration, distribution, fulfillment, transportation, and last-mile execution.

The successful candidate will be a strategic partner to the VP of Global Supply Chain IT, translating enterprise supply chain priorities into a coherent, AI-enabled technology agenda. This leader will combine deep domain expertise with modern technology and product leadership to build scalable, resilient, and intelligent capabilities — and will be expected to operate with the judgment, executive presence, and organizational influence of a senior leader capable of representing the function in front of CTO- and CSCO-level stakeholders.

This role carries broadened scope that consolidates Order Management ownership with Logistics and DTC technology leadership, positions the leader as a key architect of Mattel's order-to-delivery roadmap, and is a critical step in the succession and growth path toward broader supply chain technology leadership.

The role manages a globally distributed organization — a core team based in El Segundo, CA, an offshore Global Capability Center (MTIC) in India, and a portfolio of strategic technology partners and vendors — and is accountable for ensuring these groups operate as a single, high-performing extended team.

What Your Impact Will Be: 

Order Management & Supply Chain Technology Strategy

• Own the strategy, roadmap, and lifecycle of Order Management technology — order capture, orchestration, allocation, and exception management — across DTC, wholesale, and partner channels.
• Define and execute a multi-year technology roadmap for Order Management, Logistics, and DTC Supply Chain that is fully aligned to enterprise priorities, growth objectives, and the broader Supply Chain 2.0 vision.
• Serve as a recognized thought leader in modern supply chain technology, driving innovation across order management, warehouse management, transportation, and fulfillment systems.
• Champion the adoption of cloud-native architectures, unified data platforms, and AI/agentic capabilities that enable real-time order visibility, predictive exception handling, and end-to-end resilience.

Domain Partnership & Execution

• Act as the primary technology partner to Distribution Center leaders, Logistics operations, Customer Service, and DTC business teams — translating operational challenges into scalable, sustainable technology solutions.
• Drive end-to-end delivery of initiatives spanning order management, warehouse operations, inventory visibility, fulfillment, and transportation, ensuring tight alignment between business outcomes and technical execution.
• Ensure high availability, performance, and continuous improvement of mission-critical, revenue-impacting systems that power Mattel's order-to-delivery experience.
• Establish clear governance, KPIs, and escalation paths for order management and fulfillment systems, with proactive risk identification across fragmented or legacy platforms.

Cross-Functional & Executive Influence

• Collaborate closely with Product, Operations, Finance, Customer Service, and external partners/vendors to ensure alignment and successful execution of order management and logistics initiatives.
• Influence enterprise architecture and technology standards in partnership with the VP, ensuring coherence with broader digital and AI transformation initiatives.
• Own strategic technology vendor and partner relationships across the order management, logistics, and supply chain ecosystem, including platform selection and long-term partnership strategy.
• Represent the Order Management, DTC, and Logistics technology portfolio in executive and cross-functional forums, including direct engagement with senior business and technology leadership.

People Leadership & Organizational Development

• Build, lead, and mentor a high-performing, multi-disciplinary organization spanning engineering, product, and platform teams, including onshore and offshore capability.
• Directly manage a three-part organizational model: a core team based in El Segundo, CA / US, an offshore Global Capability Center in India, and a portfolio of strategic technology vendors and implementation partners — ensuring consistent delivery standards, clear accountability, and seamless collaboration across all three.
• Own day-to-day and strategic vendor/partner management, including performance governance, contract and SOW oversight, and capacity planning across the vendor ecosystem supporting order management and logistics technology.
• Foster a culture of accountability, innovation, and continuous learning, and develop leadership bench strength to support succession and future scope expansion.
• Partner with the VP and broader IT leadership team to shape organizational design, talent strategy, and capability development across the order management and logistics technology portfolio.

Qualifications

What We’re Looking For:

• 15+ years of progressive technology leadership experience, with significant, demonstrated ownership of order management, logistics, or DTC fulfillment platforms.
• Proven track record leading Sr. Director-level or equivalent organizations, including full people leadership, budget ownership, and vendor management responsibility.
• Demonstrated experience managing a blended organizational model spanning a domestic/US-based team, an offshore Global Capability Center, and external technology vendors/partners — with the ability to drive unified delivery across all three.
• Deep expertise in order management systems (OMS), distribution and logistics operations, including WMS, TMS, and order orchestration platforms.
• Strong command of cloud technologies and modern architecture patterns (ex. GCP), with experience embedding AI/ML capabilities into supply chain systems.
• Demonstrated ability to operate as a strategic partner to senior operations and business leaders, translating ambiguity into clear, actionable technology strategy
• Track record of delivering complex, large-scale technology transformations in fast-paced, matrixed, global organizations.
• Executive-caliber communication, presence, and stakeholder management skills, with experience presenting to CTO/CSCO-level audiences
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
   

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
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