SENIOR BUSINESS INTELLIGENCE PLATFORM ADMINISTRATOR

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

 

The Team

As part of the Global Technology Organization, the aim of Enterprise Data and Analytics (ED&A) team is to enable Mattel as a data-driven organization, by:

• Delivering high-quality data for self-service analytics and data science through a modern data platform aligned with business strategy.
• Ensuring trusted, governed, and well-managed enterprise data.
• Maximizing the availability and value of enterprise information assets.
• Providing scalable analytics platforms, semantic models, and tools that empower business users.
• Promoting enterprise-wide adoption of analytics through education, governance, and continuous improvement.

Job Description

Mattel is seeking a Senior BI Platform Administrator, based in our Technology & Innovation Center in Hyderabad, India, reporting to the IT Director, Enterprise Data & Analytics.

This role is responsible for the administration, governance, security, performance, availability, and continuous improvement of Mattel's enterprise Business Intelligence platforms, including ThoughtSpot Cloud, Tableau Cloud/Server, and IBM Cognos Analytics on Cloud. The Senior BI Platform Administrator partners closely with Business Intelligence Developers, Data Engineers, Cloud Engineers, Information Security, Enterprise Architecture, and business stakeholders to ensure that Mattel's reporting platforms remain highly available, secure, scalable, and optimized for thousands of global users.

The successful candidate is a proactive technical leader who continually identifies opportunities to simplify administration, automate repetitive activities, improve platform reliability, and enhance the overall user experience. In addition to platform administration responsibilities, this individual possesses strong data analysis and reporting skills and is expected to contribute to report development, dashboard enhancements, and analytics initiatives as business priorities allow.

This is a critical role in enabling Mattel's enterprise reporting strategy while supporting the organization's ongoing analytics modernization initiatives.

What Your Impact Will Be:

BI Platform Administration

• Administer and support Mattel's enterprise BI platforms, including ThoughtSpot Cloud, Tableau Cloud/Server, and IBM Cognos Analytics on Cloud.
• Ensure high platform availability, reliability, scalability, and performance.
• Perform platform configuration, upgrades, patch validation, and release management activities.
• Monitor platform health, capacity, utilization, and performance trends.
• Troubleshoot complex platform issues and coordinate resolution with software vendors.
• Develop and maintain platform administration standards, operational procedures, and documentation.
• Manage production, development, test, and disaster recovery environments.

Security & Governance

• Administer user authentication, authorization, groups, roles, and permissions across all BI platforms.
• Partner with Identity Management and Information Security teams to implement secure authentication methods including SSO and MFA.
• Ensure compliance with enterprise security standards and audit requirements.
• Implement governance standards for content lifecycle management, naming conventions, certifications, and platform organization.
• Maintain platform metadata, user access reviews, and administrative audit reporting.

Operational Excellence & Automation

• Identify manual administrative activities that can be automated or streamlined.
• Develop scripts, utilities, and operational processes that improve administrator productivity and platform reliability.
• Establish proactive monitoring, alerting, and health dashboards.
• Drive continuous improvement initiatives that reduce operational effort while improving service quality.
• Recommend platform enhancements and new capabilities that improve business value.

Cloud Data Platform Integration

• Partner with Data Engineering teams supporting Google Cloud Platform.
• Understand Google BigQuery architecture, datasets, permissions, and performance characteristics.
• Assist in troubleshooting connectivity between BI platforms and Google BigQuery.
• Support implementation of secure, performant connections between reporting platforms and enterprise data sources.
• Participate in platform architecture discussions involving cloud analytics technologies.

Platform Migration & Modernization

• Support enterprise reporting modernization initiatives.
• Assist with migration planning, platform assessments, validation, testing, and production cutover activities.
• Support migration of IBM Cognos content to ThoughtSpot and other strategic analytics platforms.
• Identify opportunities to improve migration processes, automation, and governance.
• Assist business users during platform transition activities.

Analytics & Report Development

• Perform data analysis to validate business requirements and troubleshoot reporting issues.
• Assist BI Developers with dashboard, report, and worksheet development during periods of available capacity.
• Develop and optimize SQL queries for reporting solutions.
• Support testing, deployment, and production validation of reporting enhancements.
• Participate in root cause analysis for data quality and reporting issues.

Collaboration & Customer Support

• Serve as an escalation point for complex platform administration issues.
• Partner with business users to resolve platform-related problems and improve user experience.
• Provide technical guidance to BI Developers regarding platform capabilities and best practices.
• Deliver administrator and end-user training sessions.
• Create and maintain platform documentation, knowledge articles, and operational runbooks.

Continuous Improvement

• Evaluate emerging BI technologies and recommend platform improvements.
• Promote best practices for platform administration, governance, security, and operational excellence.
• Lead initiatives that improve platform stability, user satisfaction, and administrative efficiency.
• Foster a culture of automation, innovation, and continuous improvement across Enterprise Data & Analytics.

Qualifications

What We’re Looking For:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business Analytics, or related field.
• 7+ years of progressive experience administering enterprise Business Intelligence platforms.
• Advanced administration experience with ThoughtSpot Cloud, Tableau, and IBM Cognos Analytics.
• Strong understanding of enterprise reporting architecture and analytics platform administration.
• Experience supporting cloud-based analytics platforms and Software-as-a-Service (SaaS) applications.
• Experience working with Google Cloud Platform (GCP).
• Strong knowledge of Google BigQuery, including datasets, security, connectivity, and query performance concepts.
• Strong SQL skills for troubleshooting, validation, and data analysis.
• Experience administering enterprise security, authentication, authorization, and role-based access control.
• Experience with SAML, Single Sign-On (SSO), LDAP, OAuth, or similar authentication technologies.
• Experience monitoring platform health, capacity planning, and performance optimization.
• Experience creating administrative documentation, operational procedures, and knowledge articles.
• Demonstrated ability to identify automation opportunities and improve operational processes.
• Experience supporting large global user communities and mission-critical reporting platforms.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and business audiences.
• Demonstrated ability to manage multiple priorities while maintaining high service levels.

Additional Information

What It’s Like to Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, individuals with disabilities, and those of all sexual orientations and gender identities.