Service Technician - Field Service

Duties and Responsibilities:  

• Under the close supervision of Assistant Manager or Technical Manager 

• develop tactful, diplomatic, and polite customer service skills. 

• Develop hands-on skills and knowledge into other product lines 

• Work independently… 

• To provide high standard service and support to customer for products on a dedicated Service Contract or on an ad-hoc basis 

• Follow and execute service and maintenance schedules as per indicated on the signed annexure 

• Follow internal procedures to procure consumables and parts for service support 

• To record and log all repairs, service and preventive maintenance on e-templates for sign off agreement on completion with the customer 

• Perform basic troubleshooting, basic repairs and replace faulty components for product  

• To communicate with the customers on a daily basis to review any questions/ issues or inquiry they might have in regards to the serviced products 

• Comply with all requirements from Casino Operators on access control and equipment /parts procedures on and off property 

• Follow stipulated Occupational Health and Safety procedures in the workplace 

• Ensure that tools and equipment are kept in proper, safe, and working condition 

• Travel from time to time for product compliance, game show setup or trainings 

• Maintain company confidentiality by following policies, procedures and compliance policies 

• Perform other duties as assigned. 

Knowledge, Skills and Abilities:  

• Basic electrical/mechanical skills – trade / education / demonstrated interests. 

• Basic knowledge of electricity, computers, and electronics.  

• Ability to read and understand schematics and service manuals.  

• Understanding of what “customer service” means.  

• Pleasant personality, with the ability to maintain composure under stress.  

Experience, Education and Qualification:  

• High school certificate or equivalent 

• Hold and maintain a valid driver license in the jurisdiction employed.  

• Ability to obtain/maintain a valid gaming card/license. 

Working Conditions:  

• The work conditions are representative and typical of similar jobs in comparable organizations  

Workplace Health & Safety:  

• Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace  

• Ensure compliance with safe work practices  

• Ensure not to put self and others at risk  

• Use and maintain equipment properly and ensure that the work area is free of hazards  

• Report all incidents, injuries and near misses  

• Report any hazard or accident to the supervisor or manager as soon as it becomes apparent  

• Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties  

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.