Network Operations Intern

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

JOB DESCRIPTION Network Operations Intern

 Department: IT Infrastructure – Network Operations

 Reports to: Senior Manager, Network Operations

 Location: Hyderabad - Hybrid

About the Role We are seeking a motivated Network Operations Intern to support our Network Operations team in maintaining the stability, availability, and performance of enterprise network services. This internship is designed to provide hands-on exposure to network monitoring, incident support, troubleshooting, reporting, and operational processes in a real-world environment.

 What We’re Looking For:

 • Adaptable and open to learning

 • Collaborative and team-oriented

 • Curious and self-motivated 

• Customer-focused and service-minded

 • Organized and detail-oriented

 • Logical and thoughtful problem solver

 • Passionate about technology and networking 

What You’ll Do:

• Support incident triage by gathering information, reviewing alerts, and documenting impact 

• Help track and update tickets related to network incidents, service requests, and operational tasks

 • Assist with basic troubleshooting of connectivity and performance issues under guidance from experienced engineers

 • Support planned maintenance activities through pre-checks, post-checks, and validation tasks

 • Update network documentation, topology diagrams, inventory records and operational reports/procedures 

• Participate in team meetings, operational reviews, and knowledge-sharing sessions

 • Shadow team members to learn network operations tools, workflows, and best practices.