IT Support Technician

🚀 Why Midnite?

Midnite is a next-generation sports betting and gaming platform built for a new wave of players.

We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today.

Over 400,000 players have already made the move, and we’re only just getting started.

We’re a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. We move quickly, test relentlessly, and turn ambitious ideas into real impact. If you’re driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes - keep reading.

Not your grandad’s bookie.

👀 The Role

Title: IT Support Technician

Team: IT

Location: Gibraltar, full-time on-site

We're looking for a proactive IT Support Technician to be our onsite presence in our new Gibraltar office. You'll be the first point of contact for day-to-day IT issues and work closely with the broader IT team to support Midnite's global user base. Reporting to our Head of IT, you will play a pivotal role in establishing our presence in Gibraltar by ensuring that our staff have the equipment and access they need to make the most out of our tech.

This isn't a role hidden behind a ticket queue. You will be hands-on, driving innovation and helping Midnite stay one step ahead.

You will:

• Provide first-line support to both our onsite Gibraltar team and Midnite staff working globally.

• Handle the onboarding and offboarding of end-user equipment in our Gibraltar office.

• Ensure that our asset inventory remains up to date.

• Keep our internal documentation up to date with any process changes.

• Create new end-user guidance documents on how to best use our services.

• Work with Midnite’s global IT team on projects.

• Maintain our in-office technology and meeting rooms.

• Coordinate with local vendors for the procurement of IT equipment.

• Manage user accounts for our core IT stack, including Google Workspace, Slack and Notion.

The next Midniter:

• Has 2–3 years’ experience providing IT support both face to face and remotely.

• Is familiar with supporting both Windows and macOS devices.

• Has previous experience supporting a Google Workspace environment.

• Has a basic understanding of office networking infrastructure.

• Has strong communication skills and is comfortable explaining technical concepts to non-technical users.

• Is comfortable working independently as the only onsite IT staff member.

• Has an interest in AI and process automation.

💰 Winnings - Gibraltar

Join us at an exciting stage as we establish our Gibraltar office. We're investing in a great local employee experience and will continue to expand our benefits package as we grow.

Additional annual leave based on tenure. Receive an extra two days after three years with Midnite, plus a further three days after five years.

Quarterly team socials to connect, celebrate and have fun together.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.