Technical Writer & Content Lead

Own and maintain customer-facing product documentation.

Create user guides, administration manuals, deployment guides, API documentation, release notes, and knowledge base articles.

Build structured documentation for platform capabilities, workflows, analytics modules, simulation tools, and AI agents.

Develop onboarding content that accelerates customer adoption.

Establish documentation standards, templates, and style guides.

Create training materials, tutorials, videos, walkthroughs, and quick-start guides.

Develop customer-facing implementation and operational playbooks.

Partner with Customer Success teams to address common support questions through documentation improvements.

Create executive-level adoption guides and business value narratives.

Write blogs, articles, case studies, white papers, solution briefs, and product announcements.

Collaborate with leadership to publish thought leadership content on AI, modeling and simulation, optimization, supply chain, defense technology, and decision intelligence.

Support launch campaigns for new products and capabilities.

Develop content for conferences, webinars, customer events, and trade shows.

Work closely with Product Management and Engineering to understand product capabilities and roadmap priorities.

Interview subject matter experts and convert technical discussions into customer-friendly content.

Participate in product reviews and release planning activities.

Ensure documentation remains synchronized with product releases.

Build and manage internal and external knowledge repositories.

Define documentation workflows and publishing processes.

Measure content effectiveness using usage analytics and customer feedback.

5+ years of experience in technical writing, content development, product documentation, or related roles.

Exceptional written and verbal communication skills.

Experience creating software, SaaS, platform, cloud, AI, or technical product documentation.

Ability to quickly learn complex technical domains and explain them clearly.

Experience working directly with engineering and product teams.

Strong attention to detail and commitment to quality.

Experience documenting APIs, SDKs, cloud platforms, or software products.

Familiarity with AI, machine learning, analytics, simulation, or enterprise software platforms.

Experience with documentation platforms such as:

Confluence

GitBook

ReadMe

Notion

SharePoint

Markdown-based documentation systems

Experience with content management systems and SEO best practices.

Experience supporting government, defense, aerospace, logistics, or enterprise customers.

An API integration guide for engineers.

A deployment guide for administrators.

A customer onboarding playbook.

A blog post explaining AI-driven decision making.

An executive briefing for senior leaders.

Why Worldscape? 

There is nothing more important to Worldscape than our culture. It is the fundamental means by which we will succeed as an organization. Talent, ability, drive, experience, knowledge cannot be maximized without first embracing the culture we espouse and will live every single day.  Worldscape offers great benefits, opportunities for continued growth, and the ability to directly affect change in our organization and be part of a high-growth startup at a pivotal stage. 

- Competitive salary and meaningful equity 

- Attractive benefits package  

- Flexible time off policy 

- Medical, Dental and Vision insurance 

- HSA health insurance options 

- 401k plan 

- Basic and Voluntary Life Insurance

- Fast paced environment with flexibility and ownership

 

Worldscape is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.