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Shift Lead (Key Holder)

Sandbox VR · Chicago, Illinois, United States · Lead · Player Support · Posted 2023-05-01 · Full Time

About this role

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

Create Unforgettable Guest Moments

Greet guests with energy and invite them into an exciting, welcoming environment

Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up

Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

Be a Tech & Experience Expert

Master our proprietary tech and keep gear calibrated

Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests

Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly

Maintain a spotless, high-energy store that meets Sandbox VR standards

Sanitize gear thoroughly and display materials/gift cards to brand expectations

Prepare iPads, body trackers, and gear before and after every session

Shift Leadership & Coaching

Open/close the store, manage daily audits, break schedules, and labor spend

Run shift check-ins, coach in real time, and train new hires

Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

Egoless & Coachable: You take feedback well and pitch in wherever needed

Adaptable & Proactive: You’re resourceful, self-driven, and good with change

Team-Focused: You stay positive and celebrate group wins

Reliable: On time, in uniform, and ready to shine

Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs

Weekend Availability: Required

Leadership: 1+ year in retail/hospitality leadership

Benefits

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

Apply on studio site →

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