Go To Market Strategist (CSM) IL

About the Role

We're looking for a customer-centric, commercially minded Go-to-Market Strategist to help customers maximize value from Alta while driving adoption, retention, and growth. Acting as a strategic advisor who helps customers achieve business outcomes and scale their use of AI.

Responsibilities

Customer Strategy & Growth

• Manage a portfolio of SMB,mid-market, and enterprise customers across onboarding, adoption, expansion, and renewal
• Lead customer engagements including onboarding, business reviews, enablement sessions, and strategic planning discussions
• Develop success plans aligned with customer goals and business outcomes
• Identify opportunities for adoption, expansion, and workflow optimization
• Partner with Sales on renewals and growth opportunities

Customer Insights & Retention

• Monitor customer health, usage, and engagement trends to proactively identify risks and opportunities
• Build action plans to improve adoption, satisfaction, and retention
• Translate customer feedback and business needs into actionable recommendations

Cross-Functional Collaboration

• Work closely with Sales, Product, and AI Engineer teams to align customer needs with business priorities
• Act as the voice of the customer internally, helping shape product direction and go-to-market strategies
• Partner across teams to deliver exceptional customer experiences and outcomes

Product Expertise & Enablement

• Develop deep expertise in Alta's AI platform and integrations
• Guide customers on best practices, implementation, and change management
• Champion new features and product initiatives with customers
• Contribute to scalable resources, playbooks, and customer education materials

What You Bring

Required

• 2+ years of experience in Customer Success, Account Management, Strategic Consulting, GTM, or SaaS-related roles
• Strong communication and stakeholder management skills, including executive-level engagement
• Experience leading customer onboarding, adoption, and growth initiatives
• Ability to work cross-functionally with Sales, Product, and Engineering teams
• Strategic, analytical, and customer-focused mindset
• Comfortable with CRM systems, AI tools, and modern SaaS technology

Nice to Have

• Experience in startups or SaaS companies
• Background in Sales, BDR , SDR, GTM roles. 
• Familiarity with Salesforce, HubSpot, or similar GTM tools
• Passion for AI, automation, and emerging technologies
• Spanish, Portuguese, French or additional language proficiency

What Success Looks Like

• Customers achieve measurable business outcomes with Alta
• High adoption, retention, and expansion across your portfolio
• Strong executive relationships and customer advocacy
• Customer insights influence product and GTM strategy
• Effective collaboration across Sales, Product, and AI Engineer teams