Vice President, Head of Trust & Safety

LEGO Digital Play will bring the LEGO brand into digital entertainment in new, innovative, and wholly-owned ways. Our mission is to ensure the LEGO Brand remains as powerfully a part of children’s lives in the coming decades as it has ever been. We aim to reach every kid on the planet, their parents, and adult fans of LEGO - and provide them with meaningful, magical, and playful new experiences.

• Work closely with experts at The LEGO Group to establish the brand's baseline requirements / principles for Trust & Safety

• Define and own the standard LDP holds itself to, including how far beyond regulatory compliance we choose to operate and what best in class means for a company built on children’s play.

• Represent LDP’s position on trust and safety externally, with regulators, industry bodies and partners.

• Act as the single point of accountability for trust and safety at LDP.

• Hold the authority to withhold approval for a launch on player trust & safety grounds, applying judgment on where the line falls between bold creative choices and unacceptable risk.

• Build genuine understanding of what safety by design means in practice, so teams design for it by instinct rather than treating it as a review gate.

• Raise the baseline safety literacy of game teams through education, onboarding and everyday partnership.

• Author the risk rubrics, launch checklists and escalation paths teams work from, so common decisions can be made well without you in the room.

Direct the safety tooling roadmap

• Run the end-to-end process for live incidents: triage, cross-team coordination, root-cause analysis, and feeding the lessons back into the standard and the tooling.

• Spot safety issues recurring across games before they become systemic, and push fixes upstream so a single intervention covers many titles.

• Define how trust and safety is organised, resourced and delivered at LDP, and build the team as the portfolio matures.

Qualifications

Must have

• A recognised senior leader in player or online safety, with the standing to be LDP’s definitive voice on the subject internally and externally.

• Senior experience in the development and/or operations of live games or digital products with social, community and/or multiplayer features for a young or mixed-age audience, including navigating live incidents.

• A track record of defining a company’s safety position, rather than implementing someone else’s.

• Enough product and design fluency to be credible in the room with General Managers and game leads, so teams treat your input as valid craft support.

• Persuasive with sceptics, and able to make the case for safety by design convincingly at every level — from the leadership team to an individual designer.

• Genuinely hands-on, and content to author the documents and review the designs personally rather than through a team.

• Able to lead through a matrix, carrying real decision authority alongside few direct reports.

• Fluent in both policy and engineering language — able to read a regulation and draft a set of product requirements in the same afternoon, and translate accurately in both directions.

• Strong judgment on where to draw the line between bold creative choices and unacceptable risk, without defaulting to maximum restriction.

• Comfortable operating with ambiguity, including where a function’s structure and reporting lines are still being defined.

• A systems-builder mindset focused on building processes and playbooks that empower teams beyond your personal involvement.

• Motivated by the scale of the problem rather than the scale of the team.

• Experience introducing younger-audience safeguards into an existing product, such as age assurance, parental controls or filtered communication.

• Experience partnering with policy, legal or compliance functions to translate requirements into product decisions.

• Experience building or scaling a new function or team from the ground up.

• An established external profile: speaking, publishing, standards bodies or regulator engagement.

• Background in games, entertainment or another consumer platform serving a young or family audience.

Hybrid Working: This role is based in our London office. Our hybrid working policy is three days a week in the office.