IT Technical Support Specialist

Company Description

Playtech Live Latvia (SIA "Euro Live Technologies"), a subsidiary of the world's largest online gaming software developer Playtech, is a leader in providing live gaming services to the world's leading gaming operators.
Our team in Latvia consists of 1,900 talented and energetic colleagues, for whom Playtech Live Latvia provides a dynamic, innovative and positive work environment. We continue to develop, proving ourselves as a reliable, sustainable, forward-thinking and innovative employer.

Job Description

• To be main contact point of contact for any technical issues;
• Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS and Linux;
• Installation of professional studio equipment: cameras, lighting and audio;
• Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.;
• Full Windows OS setup, including drivers, BIOS and other related software;
• 24/7 monitoring of healthy functioning of all systems.

Qualifications

• Previous proven experience in the delivery of IT support services;
• Outstanding customer service skills with a positive outlook;
• Good English knowledge (at least B2 level); Our company operates in an international environment, so knowledge of the English language is essential for effective cooperation with colleagues and successful performance of work tasks;
• Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365;
• Networking knowledge is an advantage;
• Strong experience of problem solving, troubleshooting and fault-finding software applications issues;
• Excellent documentation and knowledge sharing skills;
• Able to translate technology into simple terms;
• Flexibility to work in shifts is required, including night shifts and overtime, when needed.

Additional Information

• Work in international and fast-growing company;
• Extra paid vacation day for volunteering work;
• Career growth possibilities;
• Opportunity to participate in learning and development activities paid by company to rise qualification;
• Gifts on holidays;
• Health insurance;
• Friendly colleagues and cool corporate events.