Content Moderator - UK

Description

We're on the hunt for a valiant CurseForge Content Moderator to join the team and help us keep our modding platform safe, engaging, user-friendly, and fun.

As our Moderation Maestro, you'll take on various responsibilities - from ensuring the quality of all content on our platform, to assisting authors with questions and enhancing the overall user experience.

So if you're a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart - come join our journey and help shape the future of modding.

This role is open to candidates eligible to work across the UK.

Responsibilities

• Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety.
• Review, approve, reject, or provide feedback for mods and addons while adhering to content, EULA, and ToS policies.
• Provide regular daily and weekly reports, maintaining open communication with HQ.
• Collaborate with various teams, including Support, R&D, and QA, to address daily operational challenges.
• Respond to creator inquiries via multiple communication channels.
• Proactively enhance both the front-end and back-end project uploading processes, and develop assistance guides and how-to articles.

Requirements

• Eligibility to work in the UK.
• At least 1 year of experience in the user support field.
• Available to work from Tuesday to Saturday.
• Strong communication skills, demonstrating patience and a "can-do" attitude.
• Ability to work independently with strong organizational, prioritization, and time management skills.
• Proven analytical and problem-solving abilities, with high attention to detail.
• Strong troubleshooting and multitasking skills.
• Native-level proficiency in written and spoken English.
• Demonstrated accountability and ownership, with a track record of independently driving projects to completion.
• Proven decision-making skills, with the ability to apply policies while considering business context and exercising sound judgment.

Bonus points 

• Prior experience in technological environments or software companies.
• A solid understanding of various file types and folder structures.
• Knowledge of scripting languages like Java, LUA, or others.
• A Minecraft player