Customer Support Agent

Job Description

ROLES AND RESPONSIBILITY:

• Solve large amounts of tickets, comments and respond to users in a timely manner.
• Answer customer requests or inquiries concerning services, products, billing, etc.
• Put the customer first and remaining polite and professional at all times; keep open and interactive communication.
• Provide excellent quality customer service and do everything possible to resolve matter to user satisfaction, within user guidelines.
• Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
• Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
• Document all customer information and communications.
• Play our games on a daily basis.
• Perform other duties, as assigned.

Qualifications

• 0-2 years’ experience preferably in mobile gaming/ e-commerce companies.
• Time management 
• Strong communication and interpersonal skills
• Adapt/respond to different types of characters
• Patient 
• Teamwork
• Multitasking
• Work under pressure 
• Strong problem solving skills
• Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
• Excellent written and verbal communication in English and Arabic

Additional Information

KNOWLEDGE REQUIRED:

• Customer Service
• Product Knowledge
• Analyzing Information
• CRM systems and practices
• Knowledge in sales.
• Good understanding of social media