Customer Service Associate (24/7)

Company Description

About Playtech 
Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Job Description

Ready to level up your career?

Playtech Managed Services is looking for a proactive Customer Service Associate fluent in English and with great communication skills.

Your influential mission. You will...

• Resolve customer queries via phone, email and chat related to products, promotions and accounts on the platform.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
• Identify and assess customers’ needs to achieve satisfaction.
• Emphasize customer retention and, when needed, proactively contact customers to enhance the brand-to-customer relationship.
• Record all customer interactions accurately and confidentially within the provided systems and external communications.
• Build sustainable relationships through open and interactive communication.

Qualifications

Components for success. You...

• Are fluent in English.
• Are available to work on shifts, including late hours and night shifts.
• Have excellent communication and multitasking skills.
• Possess strong computer literacy.
• Are a proactive, resourceful problem solver who takes the initiative.
• Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
• Are motivated to achieve preset goals and targets.
• Thrive in a fast-paced environment.
• Exhibit friendliness, empathy, punctuality, and politeness.

You will get extra points for:

• Having previous experience in online customer support.

Additional Information

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.