Technical Program Manager

Central Technology is the force multiplier, accelerating creative opportunity and progress at EA. We’re a world-class community of technologists, innovators, strategists, and orchestrators transforming interactive entertainment. Together, we power the platforms, AI-driven tools, live services, and infrastructure that ensure global scale, secure player experiences, and unlock bold new possibilities.

Infrastructure & Platform Services builds and runs the technology foundation for EA’s games. Our teams deliver the live services and backend infrastructure that are used to ship, scale, and operate secure, reliable game experiences for millions of players worldwide.

As a Technical Program Manager III on the Commerce & Identity team, you will lead complex, high-visibility technical programs and multi-workstream initiatives that span multiple engineering, product, and operational teams. In this role, you will be responsible for translating strategic technology priorities into predictable, scalable execution.

You will bring clarity to ambiguous technical environments, align roadmaps across teams, and proactively mitigate cross-system dependencies and risks. You will act as a force multiplier by bringing teams together across engineering, product, and operations to deliver measurable outcomes on time and at scale.

The Technical Program Manager III will report to the Director of Program Management (Commerce and Identity).

***18 Month TFT Role***

Key Responsibilities

• Drive Complex Programs: Lead planning and execution for complex, multi-team technical programs from inception through delivery and post-launch stabilization.

• Connect Execution to Strategy: Ensure engineering work directly connects to broader business and technological outcomes, maintaining alignment between high-level milestones and technical deliverables.

• Drive Delivery Predictability & Alignment: Establish clear cadences, unified roadmaps, and alignment forums across teams; proactively identify and negotiate critical technical dependencies and conflicting priorities to ensure transparent, predictable delivery at scale.

• Navigate Ambiguity & Mitigate Risks: Bring clarity to complex, ambiguous technical challenges, fostering sound decision-making and building open visibility through unified tracking, while proactively surfacing technical and organizational blockers early with clear contingency plans before delivery is impacted.

• Process Optimization: Refine delivery methodologies and operational workflows to reduce friction and improve velocity without introducing unnecessary overhead.

• Tailored Communication: Deliver clear, data-informed program updates and executive briefings tailored to varied audiences.

Qualifications & Experience

• Experience: 5+ years of technical program or project management experience within software development, technical operations, or systems engineering environments.

• Scope of Experience: Demonstrated track record of leading complex, multi-workstream initiatives that require coordination across multiple interdependent engineering teams.

• Technical Fluency: Solid understanding of modern software architecture, systems engineering, CI/CD, or technical operations, with the credibility to partner effectively with senior engineers and other technical stakeholders.

• Dependency & Risk Management: Proven ability to proactively identify, track, and remediate cross-functional dependencies, risks, and technical blockers.

• Stakeholder Influence: Strong capability to build alignment, resolve conflict, and influence outcomes across cross-organizational stakeholders without direct reporting authority.

• Communication Skills: Exceptional verbal and written communication skills with demonstrated ability to synthesize complex technical updates for leadership and cross-functional partners.

• Experience within large-scale gaming platforms, central technology operations, or enterprise cloud infrastructure is a plus.

• Familiarity with agile, hybrid, and scaled delivery frameworks is a plus.

• Experience developing custom dashboards, program health frameworks, and automated reporting tooling (e.g., Jira, PowerBI/Tableau) is a plus.

• Familiarity with core digital commerce or identity and access management domains is a plus

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